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Privacy Policy

Last Updated: 10/15/2024

1. Introduction

Welcome to Octoopus.ai. This Privacy Policy explains how Paper Studio Limited ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you use our Octoopus.ai service (the "Service"). We respect your privacy and are committed to protecting it through our compliance with this policy.

2. Information We Collect

2.1. Personal Information

We may collect personal information that you provide directly to us, such as:

  • Name
  • Email Address
  • Company Name
  • Job Title
  • Billing Information

2.2. Chat Data

As a conversational commerce platform, we process chat data between businesses and their customers. This may include:

  • Chat transcripts
  • Customer inquiries
  • Purchase information

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process transactions and send related information
  • Respond to your comments, questions, and requests
  • Send you technical notices, updates, security alerts, and support messages
  • Monitor and analyze trends, usage, and activities in connection with our Service
  • Detect, prevent, and address technical issues
  • Comply with legal obligations

4. Sharing Your Information

We may share your information in the following situations:

  • With your consent
  • To comply with legal obligations
  • To protect and defend our rights and property
  • In connection with a business transfer or merger

If sharing your personal data becomes necessary for the purposes of providing our services to you, we will only share it where appropriate safeguards are in place, such as the UK International Data Transfer Agreement ("IDTA") or the EU Standard Contractual Clauses ("SCCs") with supplementary measures, to ensure your personal data is protected to the same standard expected under the GDPR.

We may, on occasion, engage the services of a third-party sub-processor. Any such third party will act under our written instructions and will adhere to strict data protection obligations, including the implementation of appropriate technical and organizational measures which meet the processing requirements of the GDPR.

We also use a third party for hosting infrastructure, website performance and management, error monitoring, support and other functionality. The written contract in place between us and this third party provides for the maintenance of confidentiality, security, and integrity of the information we share with them.

Our website includes links to social media platforms (Facebook, Instagram, LinkedIn, Twitter). Once you navigate away from our site via one of these links, the site may collect your IP address and may set a cookie on your device. When you use one of these links, you are sharing information to another website or service and this Notice will no longer apply. Please read the privacy notices provided by the particular service website you are directed to before posting any personal information using these links.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

  • The right to access your personal information
  • The right to correct inaccurate information
  • The right to delete your information
  • The right to restrict or object to processing
  • The right to data portability

To exercise these rights, please contact us using the information provided at the end of this policy.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Paper Studio Limited

Contact Email: info@paperstudio.io